Five Things that set Ultident Apart from the Competition

We are a local, independent organization with entirely local leadership

  • We offer quick and reliable delivery across Canada and have a deep understanding of the Canadian Scientific Market.
  • We have extensive experience catering to government, academic and clinical institutions and understand your needs .
  • Our customers also love how easily they can contact their territory manager and our customer service team.

We fully understand our customers’ unique challenges

  • We know that sourcing the right product isn’t always easy, especially when you’re dealing with different device manufacturers and suppliers for your consumables.
  • At Ultident, we understand the challenges of choosing consumables that are compatible with you existing devices and are prepared to give you solid recommendations for your specific application.
  • We’re also equipped to suggest alternative products that meet your requirements. 

We place customer success at the center of our business practices.  

  • Through transparency, trust & communication, long-term customer retention is the pillar of our business strategy.
  • We place value on the entire customer experience from the first point of contact to the last kilometer of delivery- our goal is complete customer satisfaction.
  • Our team goes above and beyond to provide customers with the finest quality products and the best information.

We have extremely sophisticated product procurement practices & offer the optimal product mix 

  • We offer the best product mix for our customers and are always on the look out to include new products.
  • Our extensive network of trustworthy suppliers is audited on a regular basis to ensure they meet the rigorous standards of our quality management system.
  • We’re always willing to go the extra mile and source that hard to find product for our customers, even if it’s not listed in our catalog.

We have a continued commitment to fair pricing practices and quality products since 1992

  • Our pricing is based on a fair market value and we are always eager to pass on savings to our clients.
  • We developed Ultidentbrand and Progene private label brands to manufacture high quality products at a small price tag. It also allows us to diversify our supply chain and manufacture products that are in high demand, to ensure our customers get the tools they need in the event of supply shortages.
  • Our Progene and Ultidentbrand products are professionally sourced from all over the world to ensure high quality and speedy delivery.

 

Contact us today to experience the Ultident difference!